Client Care Statement
We aim to provide an efficient professional legal service and do everything within our power to look after the client’s interests in line with Law Society recommendations.
There is a commitment to a high level of service from each and every member of staff and every communication with clients should reflect this high standard.
Our staff will treat all clients with respect and, whether dealing with them personally or on the telephone, will speak to them in a polite manner. Every care will be taken to transmit to a client that he is valued and that his particular case is important to the firm.
We will act on instructions and keep the client informed of progress. We will explain and clarify all aspects of the client’s case and keep the client informed of new developments and any critical dates.
We will treat all client business with the utmost confidentiality at all times.
No information will be passed to third parties without the express consent of the client. Files are not completed until each and every aspect of that particular case has been dealt with and finalised.
We will hold client monies in accordance with the Solicitor’s Accounts Regulations. We will endeavour to keep the client informed with regard to costs and outlays.
We will comply with the rules to prevent money laundering and make the necessary checks.
Should the client not be happy with the level of service we will respond immediately and if justified, do everything we can to rectify the problem.